Reference

What You Agree to When You Use 55vive

These terms set out the rules that apply to your account, your deposits via DANA, OVO, or GoPay, and your access to the lobby — wherever local law permits. Read them before you start, because using the platform means you accept them.

Account eligibility appliesLocal law governs accessDANA, OVO, GoPay coveredTerms updated when neededContact us with questions
55vive What You Agree to When You Use 55vive
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

These terms also cover how we manage the data tied to your account, how long we keep it, and what you can ask us to do with it. Your rights and our obligations are set out here.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately — we can freeze the account while we investigate under these terms.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. You can request a summary of your account data by contacting support in writing at any time.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between DANA, OVO, and GoPay. No tracking cookies are set without your consent.

Requesting Changes

To update personal details on your account — such as your registered phone number or linked e-wallet — submit a request through live chat or email with the relevant verification documents.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles term-related queries through the channels below. We aim to respond to written queries within one business day.

Live Chat Open the chat window from your account dashboard to ask about specific clauses, account restrictions, or wallet transaction disputes covered under these terms.
Email Support Send a written query to our support address for formal term-related requests, account closure questions, or documentation of any agreement change that affects your account.
Help Centre The Help Centre lists answers to common term questions — account ownership rules, payment conditions, and what happens when access is restricted in your region.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your account, your wallet, and your rights as someone using the platform.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same device, phone number, or payment wallet, both accounts may be suspended pending review.

We publish the updated terms on this page. Continuing to use your account after the update date means you accept the new version. We do not send individual notifications for every revision.

The core account terms are the same whether you deposit via DANA, OVO, or GoPay. Payment-specific conditions — such as minimum amounts — are shown at the point of transaction.

Send a written closure request through email or live chat. We will process it after verifying your identity and confirming there are no pending withdrawals on your account wallet.

Contact our support team in writing with the details of your dispute. We review account decisions on a case-by-case basis and will respond with our findings within a reasonable timeframe.

Access depends on local law in your region. These terms apply to your account regardless of where you connect from, but availability of the platform itself varies by location and eligible regions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.