Reference

How 55vive Handles Your Personal Data

This Privacy Policy explains what information we collect when you use 55vive, how we use it, and the choices you have over your own data. Access to 55vive and the rights described here depend on local law and are available where local law permits.

Account data protectionDANA, OVO, GoPay wallet privacyCookie controlsData retention policyContact us to update your data

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What Information We Collect and Why

55vive Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 55vive, we collect the details you provide directly — your name, contact information, and the payment method you choose to link, whether that is DANA, OVO, or GoPay. Each time a deposit or withdrawal is processed through one of those

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e-wallets, a transaction record is created and stored against your account. We also collect technical data: your device type, browser, IP address, and session activity. This helps us detect unusual access patterns and keep your account secure. Players in Palembang and elsewhere across Indonesia access the
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platform on mobile, so we also log session metadata to keep the mobile experience consistent and to identify any access issues quickly. We do not sell your personal data to third parties. Information shared with payment processors like DANA, OVO, and GoPay is limited strictly to
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what those services require to complete your transaction. Where we work with third-party service providers — for example, analytics or fraud-prevention tools — those providers are contractually bound to handle your data only for the purpose we specify. Availability of all services depends on local law
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and the eligible regions in which we operate.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Our Approach to Data Security and Retention

55vive applies security measures at every layer where your data is stored or transmitted. Account passwords are hashed, sessions are protected with SSL encryption, and any data passed between your DANA, OVO, or GoPay wallet and our platform travels over an encrypted connection. We keep your account data for as long as your account is active and for a period afterward as required by applicable rules. You can request deletion of non-essential data at any time through our support channels.

SSL Encryption

All data exchanged between your device and 55vive — including DANA, OVO and GoPay payment details — is encrypted in transit. No payment credentials are stored on our servers.

Cookie Controls

We use session and analytics cookies. You can adjust cookie preferences through your browser settings at any time. Disabling cookies may affect some account features and session continuity on mobile.

Data Retention Period

Active account data is retained while your account is open. After account closure, we hold certain records only as long as applicable rules require, then delete or anonymise them.

Third-Party Data Limits

Any third-party tool we use — analytics, fraud detection — receives only the minimum data needed for its specific task. No provider receives your full payment or identity profile.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our account support team is the right starting point. Send your request through any of the channels below and include your registered account details so we can verify your identity before acting on the request.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about data, account privacy, and how to exercise your rights on 55vive. If your question is not covered here, reach out through live chat or our support email and we will respond to your account directly.

We store your registration details, session history, and a record of transactions processed through DANA, OVO, or GoPay. No full payment credentials are held on our side.

Yes. Submit a data-access request via live chat or support email with your account username. We will verify your identity first, then provide a summary of the data we hold.

Contact support through live chat or email. Specify what needs to be corrected or removed. We will action non-essential data deletion requests and confirm once complete.

Only the minimum data needed to process your transaction is passed to your chosen payment provider. We do not sell wallet data or share it beyond what the transaction requires.

We use cookies to keep your session active and to understand how the platform is used. You can disable non-essential cookies in your browser; this may affect some account features.

We retain records for the period required under applicable rules after account closure. Data that falls outside mandatory retention is deleted or anonymised on a rolling schedule.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Account55vive Login InfoFAQ

How 55vive Handles Your Personal Data

Our Approach to Data Security and Retention

SSL Encryption

Cookie Controls

Data Retention Period

Third-Party Data Limits

Reach Us About Your Privacy Questions

Your Privacy Questions, Answered Directly

01 What personal data does 55vive store from my account?

02 Can I request a copy of all the data 55vive holds about me?

03 How do I ask 55vive to correct or delete my personal information?

04 Does 55vive share my DANA, OVO, or GoPay wallet data with anyone?

05 How does 55vive use cookies and can I turn them off?

06 How long does 55vive keep my account data after I close my account?

Privacy Policy

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